/tags/book-review/ Recent content in book review on Further Heitz Hugo -- gohugo.io en-us Kelly Heitz Wed, 17 Jun 2020 00:00:00 +0000 /post/psychological-safety/ Wed, 17 Jun 2020 00:00:00 +0000 /post/psychological-safety/ A few years ago, I read this article in the NYT What Google learned from its quest to build the perfect team, by Charles Duhigg. A lot of it resonated with me, especially this finding: The researchers eventually concluded that what distinguished the ‘‘good’’ teams from the dysfunctional groups was how teammates treated one another. The right norms, in other words, could raise a group’s collective intelligence, whereas the wrong norms could hobble a team,